Politique de remboursement

Exchange Requests

Customers must request a size exchange within 7 days of the delivery date. Exchanges are subject to availability of the requested size.

Items must be unworn, unwashed, and in their original condition with all original tags attached. Items with odors, stains, makeup, deodorant marks, damage, or any signs of wear will not be accepted.

Once an exchange request is approved, the customer must ship the item back within 5 days.

Customers are responsible for all shipping costs related to a size exchange. This includes the cost of returning the original item to EPHORYS. After the returned item is received and approved, the customer will receive an invoice or payment link for the shipping cost of the replacement item. The replacement item will be shipped after this payment is completed.

If the requested size is unavailable, the customer may receive store credit. A cash refund will not be issued because a different size is unavailable.

Refund Requests

Refund requests must be submitted within 7 days of delivery. Refunds are only available if the item arrived damaged or defective.

Customers must provide clear photos of the damaged or defective item when submitting the request.

EPHORYS will cover the applicable shipping costs only when the item arrived damaged or defective.

Refunds will not be issued because the item does not fit as expected, looks different on the customer, the customer changed their mind, or the customer no longer wants the item.

Final Sale

Final Sale items are not eligible for exchanges, store credit, or refunds.

All requests are subject to inspection and approval by EPHORYS.

How to Submit a Request

Email us at contact@ephorysactive.com with your order number, reason for the request, and photos if applicable. We'll respond within 2 business days.

Lost or Missing Packages 

If your package has not been received, please contact us as soon as possible.

If your tracking information shows that the package was delivered, we recommend first contacting the shipping carrier for assistance. If additional help is needed, please reach out to us and we will do our best to assist you.

Order Cancelations 

Orders may be canceled within 1 hour of purchase.

Once an order has been processed or shipped, it can no longer be canceled, modified, or refunded.

CONTACT US

If you have any questions regarding this policy, please contact us:

Email: contact@ephorysactive.com

Instagram: @ephorysactive

Facebook: EPHORYS

Thank you for supporting EPHORYS. We appreciate your trust and support of our growing brand.